Last Updated: January 2025

At Super Seven Pharmacy & Telemedicine Walk-In Clinic (“Super Seven Pharmacy,” “we,” “our,” or “us”), your privacy isn’t a legal obligation—it’s a trust. We are committed to protecting your personal, medical, and confidential information with the highest standard of care and compliance.

We comply with:

• Personal Health Information Protection Act (PHIPA) – Ontario
   
• Personal Information Protection and Electronic Documents Act (PIPEDA) – Canada
   
• Other applicable provincial and federal health and privacy regulations.
   

We protect your data as carefully as we care for your health.

We may collect the following types of information when you visit, register, contact us, receive care, or use our services:

• Full name
   
• Date of birth
   
• Contact information (phone, email, address)
   
• Identification information where legally required
   

• Prescription information
   
• Medication history and allergies
   
• Medical conditions relevant to care
   
• Telemedicine consultation records
   
• Treatment notes and care history
   

• Appointment details
   
• Billing and insurance details
   
• Pharmacy records
   
• Delivery information where applicable
   

When you visit our website, we may collect:

• Basic usage statistics
   
• Browser/device type
   
• Cookies (where legally permitted)
   

We do not collect unnecessary data. We do not sell data. We do not trade data. Ever.

We use your information to:

• Provide safe and accurate healthcare
   
• Dispense prescriptions and manage refills
   
• Support telemedicine consultations
   
• Deliver quality pharmaceutical care
   
• Communicate regarding appointments, prescriptions, or services
   
• Improve patient experience
   
• Meet legal, regulatory, and safety obligations
   
• Prevent fraud or misuse
   

We use:

• Secure, encrypted systems
   
• Restricted access policies
   
• Regulatory-compliant medical record storage
   
• Staff confidentiality training
   
• Continuous monitoring and safeguards
   

Only authorized healthcare professionals and team members can access your records—and only when necessary to care for you.

We may share personal health information only when necessary, such as:

• With healthcare professionals involved in your care
   
• With insurance or government health programs where legally required
   
• With regulatory bodies if required by law
   
• With telemedicine providers (secure and regulated)
   
• With trusted service partners who assist operations (under strict confidentiality agreements)
   

We do not sell or trade your information with third parties.

You have the right to:

• Access your health records
   
• Request corrections to your records
   
• Withdraw consent where legally permissible
   
• Ask how your information is used
   
• File a privacy concern or complaint
   

To make any privacy request, contact us at:
privacy@superseven.ca or call 905-427-7577

Our website may use cookies to:

• Improve browsing experience
   
• Help visitors find information more easily
   

You may disable cookies in your browser if you prefer.

We retain records only as long as legally required under Canadian pharmacy and medical laws, after which they are securely destroyed.

We may update this policy to reflect legal or operational changes. Any update will include a revised “Last Updated” date.

For questions about this Privacy Policy, please contact:

Super Seven Pharmacy & Telemedicine Walk-In Clinic
2200 Brock Road North, Pickering, Ontario L1X 2R2
📞 905-427-7577